Maintaining a robust wide area network (WAN) is among the more expensive and challenging aspects of managing an enterprise network. SD-WAN or software-defined networking is being rapidly adopted among organizations with a desire to optimize network traffic across multiple locations while helping to reduce costs and increase reliability. Corporate data coming from branch locations is…
Many studies highlight relationships between financial metrics and customer experience. However, this is difficult to measure. It’s hard to quantify the return your business can expect when investing in customer experience, and perhaps even more difficult to know when and where investments in customer experience should be made. One thing is clear though: there is…
Vonage has a long history in cloud communications. While early endeavors largely served residential VoIP users, the company has been increasingly focused on serving business customers with its unique combination of unified communications as well as contact center and communications APIs via Nexmo. Along with many other communication service providers, industry players are trending in…
Interactive voice response (IVR) is an effective way to maximize call center efficiency and improve customer satisfaction on many fronts. Allowing customers to interact with an automated answering system – whether through using the buttons on their phone or by speaking with conversational IVR – reduces call volume. This is especially true for spikes in…
The difference between fixed and non-fixed VoIP numbers isn’t particularly complex, though it may not be readily apparent to someone who doesn’t fully understand what VoIP is to begin with. In short, fixed VoIP numbers are associated with an account holder’s physical address while non-fixed VoIP number aren’t fixed to any specific address. While that…