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LINK-AZ

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    It can automatically recognize the identity of calling customer and call records, fully integrate internal system database of an enterprise and effectively improve customer service efficiency and accuracy.

    1. Detail info

    Customer Call Processing System


           It can automatically recognize the identity of calling customer and call records, fully integrate internal system database of an enterprise and effectively improve customer service efficiency and accuracy.

          Enterprises often encounter such an awkward situation that the personnel need to inquire the information of calling customers again when they have a call and thus a lot of time is wasted. Moreover, the repetitive processes can easily bring inconvenience to customers and make then impatient. Link-AZ can completely solve all the trouble of customer service personnel on duty. When a customer has a call, the system can automatically recognize the identity of customer no matter whether the call is made from a mobile phone or it is a local call. It can check customer information according to the number of incoming call or the ID number of customer. While the customer service personnel picks up the phone, his computer screen will immediately display the relevant information of the calling customer and service items selected by the customer.


    Perfect service

    Our system can provide customer information immediately. This can shorten the service time of customer service personnel. Based on the use of various types of database in the enterprise, the system can display the basic information of the calling customer and provides different information, such as customer transaction records, consulting record, maintenance records, etc, Customer service personnel can immediately analyze and understand the customer needs on the phone line. In this way, the customer's impression on the enterprise will be improved greatly.


    Comprehensive customer online support

          Customer service personnel are afraid of failing to reply the customer problems, so a system can be integrated, and the function of IE browser can be combined. When the customer service personnel offer the service, they can always check the network or internal knowledge system information in the enterprise so as to enhance the reply accuracy and gain the trust of customers for the enterprise.


    Comprehensive customer online support

          In order avoid the tension and anxiety of new customer service personnel on duty and thus affect the service quality, the system plans a prompt area for verbal tricks to make the customer service personnel able to answer every call with a good beginning and give customers the best first impression.


    Special prompt for the cases, analyzing customers’ potential demands

          The system plans a special prompt area in which the prompts will vary according to the customer classification, Customer service personnel do not need to repeat the contents of each preferential case but are able to smoothly introduce all the new cases to customers.


    Data follow-up upon forwarding

          Considerate service annotation function helps customer service personnel avoid such an awkward situation that they do not understand the customer status due to the transfer of cases. It will not waste any service time. Customers will be able to deeply feel the consistent and professional services in the operation process.


    Integration of multimedia interface

          It can integrate SMS, E-mail, Fax and online instant messaging functions. The system will become more flexible. Customer service representatives can send the online data to the customer, including message, SMS, E-mail, fax, online and instant messages.


    Customizing enterprise’s demands, powerful integration capacity

          Support system expansion and integration to bring maximal use convenience for customer service personnel. Operation can be conducted without starting other applications. All information can be received and sent, realizing system optimization.