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    The omni-channel contact center solution provides integrated services from system development, tailor-made training to continuous technical support and maintenance, meets all your demands for contact center services and establish permanent and economic relationships with your customers through a one-stop solution.

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    Contact Center Solution


          The omni-channel contact center solution provides integrated services from system development, tailor-made training to continuous technical support and maintenance, meets all your demands for contact center services and establish permanent and economic relationships with your customers through a one-stop solution.


    What is contact center?

          It is a set of integrated contact center system which can meet the requirement of changing markets and is matched with multimedia contact channels. It is a all-media contact center customer service platform based on the Internet and VoIP technology. It can realize all-media integration and one-stop management for traditional voice, SMS, e-mail, online customer service and intelligent robot (website, WeChat, micro blog, mobile APP). Combining the knowledge base, big data analysis and other technologies, it can effectively help enterprises enhance customer service quality in the era of “Internet +”.


    Functions:

    • Phone softswitch solution

    •  Unified screen and compatible with CRM system

    •  Automatic call distribution (ACD) function set with unified multimedia information processing and distribution (phone, email, online chat, online social media)

    •  Distribution as per personnel skills (distribution line)

    •  Real-time screen display of information of incoming call

    •  Incoming / outgoing information management

    •  Data management of online database

    •  Digital call recording

    •  Real-time monitoring management tools and facilities

    •  Softphone toolbar with complete phone functions

    •  Pre-dial / automatic / smart dialing

    •  Interactive voice response system (IVRS) with graphical user interface (GUI) settings

    •  Supporting text-to-voice and voice recognition

    •  Complete desktop tools and applications

    •  The remote IP terminal supporting decentralized employee arrangement and multiple locations,

    •  All-pipe access: E-mail, online text or video chat, voicemail, SMS sending and receiving, fax

    •  Security management of customer database

    •  Data analysis and statement management

    •  Customer service of intelligent robot

    •  Big data and knowledge management


    Applications:

    Customers can build a unique software application based on the contact center platform to implement or manage the following services and items:

    •  Customer service center

    •  Plan for loyal customers

    •  Marketing service of incoming / outgoing calls

    •  Information service desk

    •  Market survey

    •  Online purchase guiding service

    •  Phone order

    •  Entering of directory purchase orders

    •  Database management

    •  Online customer service

    •  Customer return visit service

    • Collection and payment services for overdue amounts


    Why choose us?

          The contact center system has been successfully installed in the contact centers of Chinese Mainland, Hong Kong and Macao and other places, in different industries and scales. It provides thousands of customers with robust, reliable and uninterrupted services every day.

    The system’s cloud platform provides an application development interface (API) which helps customers facilitate the integration into the existing system and greatly improves the system flexibility.

    In the increasingly competitive business environment, an independent customer contact center platform might be not enough.

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